RETURN & DAMAGE CLAIMS 

1. What do I do if I want to return an item?


If you are not satisfied with your order, we are more than happy to assist with most or all of your return requests. 


Your claim must be submitted by email within 10 business days of receipt of goods, please email kaychula4@gmail.com for your return authorization.  Only damaged goods will receive return labels. Returned packages without an authorization will be shipped back to customers at their own expense.

Please include your full name in the subject line and the following information in the body:

·  Company Name and/or Full Name
 

·  Address 
 

·  Invoice Number 
 

·  Quantity 
 

·  Reason for Return 
 

·  Picture of damaged unit(s)


2. What do I do with Damages? 


Should you receive a damaged or defective item, claims must be made over email (including pictures of defect) within 10 business days of receipt of goods, otherwise claim will not be honored.

3. Cancellations 


Order cancellations must be requested by written form (letter or e-mail). No cancellations are accepted after shipment. All sales are non-refundable. 

4. I received my order but have several damaged units. What should I do?

 
Should you receive defective items, please send all information listed above in “#1” to kaychula4@gmail.com. Further instructions will be advised by e-mail. 

5. No Refund Policy 


Refunds will not be issued for damaged or return claims, only store credit will be issued. All discounted or on "SALE" items are FINAL and cannot be returned. Shipping and handling charges are not refundable. 

6. I want to return an item that was on sale. Do you accept it? 


Unfortunately, all Sale items or discounted items are deemed FINAL and cannot be returned. 

7. Do I have to pay for return shipping costs? 


Depending on the nature of the claim, customers may cover the expense for return shipping.